Set it up once, let it run
The message that should go out the day before an appointment, on a birthday or when a cart is abandoned is sent by the system. All you do is define the rule once.
Automated senders and reminders send messages by themselves when an event you define happens or a date arrives. Recurring sends such as appointment reminders, birthday greetings, abandoned cart reminders and payment or subscription notices are set up once and then forgotten. Messages go out by email or WhatsApp, personalised for each contact.
What is an automated sender?
An automated sender is a "when this happens, send that" rule. Rules come in two kinds: event-based (appointment created, order placed, cart abandoned) or time-based (the first of every month, on a birthday, 24 hours before an appointment). When a rule fires, the system personalises the message and sends it on the channel you chose. Multi-step sequences are possible too: send the first message, and if it is not opened, send a second one three days later.
Choose the trigger
Narrow the audience
Key features
Event triggers
Sign-ups, orders, appointments and tag changes start the send.
Scheduled sending
Works with specific dates, anniversaries and "X hours before/after" rules.
Conditional flows
Flows branch on conditions such as opened/not opened and clicked/not clicked.
Multichannel
Email and WhatsApp steps can be combined inside the same flow.
Personalisation
Fields such as name, appointment time and order number are filled in automatically.
Safety rules
Quiet hours, frequency caps and unsubscribe checks keep people from being bothered.
How it works
Choose the trigger
Pick the event or time rule that starts the send.
Narrow the audience
Limit it to contacts in a specific tag or segment.
Prepare the message
Build the email in the drag and drop designer and the WhatsApp message from templates.
Turn it on
The flow starts running and send and conversion numbers appear in reports.
Who is it for?
Appointment-based businesses
A reminder 24 hours ahead cuts down no-shows.
E-commerce
Cart reminders and post-purchase thank-you messages are sent automatically.
Subscriptions and memberships
Payment, renewal and expiry notices go out on their own.
Frequently asked questions
Do I need technical knowledge to set this up?
No. Triggers, conditions and message steps are chosen from lists; no code is involved.
Could the same person get several messages at once?
No. Frequency caps and quiet-hour rules prevent messages arriving back to back.
Can I stop a flow later?
Yes. Pause it any time, edit it and publish it again.
Which channels can I send on?
Email and WhatsApp, and you can use both inside the same flow.
Let automation handle the repetitive work
Set up your first reminder today and let the system take it from there.
