No message left waiting on WhatsApp
Your customers are already on WhatsApp. The assistant explains products, checks stock and shipping, books appointments, and hands the chat to your team with full history when a human is needed.
The AI WhatsApp assistant is a customer agent that automatically replies to messages sent to your WhatsApp Business number. It answers product and pricing questions, creates orders and bookings, looks up data such as shipping status from your systems, and transfers anything it cannot resolve to a real agent together with the full chat history.
E-commerce?
Every WhatsApp message answered within seconds.
Recommends products, shares links and prices and moves the customer towards checkout.
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What is a WhatsApp assistant?
The WhatsApp assistant is an AI agent connected to the official WhatsApp Business infrastructure and trained on your business information. It reads incoming messages, understands intent and replies in your brand voice. Your whole team sees the same number through a shared inbox, where assistant-handled and agent-handled chats live side by side.
Key features
Shared inbox
All chats on one screen; it is clear who is handling which customer, so nobody replies twice.
Sales guidance
Recommends products, shares links and prices and moves the customer towards checkout.
Handover to agents
When the customer asks for a human, the chat lands with the right person along with a summary.
Media support
Sends and receives images, PDFs, catalogues and locations, and can interpret incoming photos.
Template messages
Approved templates for order confirmations, shipping updates and appointment reminders.
Automatic tagging
Understands the topic and saves the contact into the CRM with the right tag.
How it works
Connect your number
Your WhatsApp Business number is linked to the platform in a few steps.
Fill the knowledge base
Products, prices, return terms and FAQs are loaded; the assistant only speaks from them.
Set the rules
You decide which topics it answers itself and which it hands to a person.
Measure and improve
Response time, resolution rate and handovers are reported; weak topics get added to the knowledge base.
Who is it for?
E-commerce
Stock, size, shipping and return questions are handled by the assistant; agents deal with exceptions.
Service businesses
Prices and availability are answered and bookings are made over WhatsApp.
Dealer and B2B communication
Order status, invoice and account questions are answered without waiting for office hours.
Frequently asked questions
Do I need the WhatsApp Business API?
Yes, the official infrastructure is used. This keeps your number safe from blocking and lets several team members share it.
Can the assistant give wrong information?
It only speaks from the knowledge base you upload and data from connected systems. When there is no answer, it hands over instead of guessing.
Can an agent take over at any time?
Yes. From the shared inbox you can pause the assistant on any chat and continue the conversation yourself.
Can I send bulk messages?
Yes, using WhatsApp's approved templates you can send campaigns and notifications to people who opted in.
Turn WhatsApp into a sales channel
Connect the assistant to your number and answer your first message today.
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