Dual-Channel Stereo Recording & Call Analytics
Record the caller on the left channel and the agent on the right channel in crystal-clear stereo. Inspect every inbound and outbound call with complete accuracy.
EosDo Call Analytics & Dual-Channel Recording captures external and internal calls in 16-bit PCM WAV stereo format. Outbound and inbound legs—even on in-network calls—are recorded independently and attached to the active call log.
Gelen ve Giden Tüm Aramalarda Ayrı Kanal Ses Kaydı ve CDR Raporlama
Hem dış hat görüşmelerinde hem de şebeke içi aramalarda giden ve gelen çağrı kayıtlarını birbirine karıştırmadan ayrı ayrı arşivleyin. Müşteri sesini sol kanalda, temsilci sesini sağ kanalda izole eden stereo kayıt mimarisiyle kalite kontrol ve konuşma analizini kusursuzlaştırın.
- Sol Kanal (Arayan) ve Sağ Kanal (Temsilci) Stereo WAV Kaydı
- Şebeke İçi Gelen ve Giden Çağrılar İçin Bağımsız Ses Arşivi
- S3 Bulut Depolama ve Tarayıcıdan Anında Dinleme
Fonctionnalités clés
Left & Right Stereo Channels
Caller (left) and agent (right) voices never overlap, even during simultaneous speech.
Independent Inbound & Outbound Logs
Even in internal extension-to-extension calls, outbound and inbound recordings are stored separately on the active leg.
In-Browser Audio Player
Stream and inspect call recordings directly from the Call Logs page without downloading files.
Detailed CDR Call History
Track caller number, destination extension, talk duration, wait time, and hangup cause.
Voice Survey & CSAT Scores
View post-call customer satisfaction keypress ratings right inside each call record.
S3 Cloud Storage
All audio recordings are archived securely on high-availability S3-compatible cloud storage.
Comment ça marche
Enable Recording Rules
Turn on stereo recording in your SIP line settings or via the "Record Call" node in the flow builder.
Automatic Stereo Archiving
Inbound and outbound calls are processed in real time into dual-channel WAV files.
Listen & Analyze in Panel
Filter Call Logs, play back conversations in the browser, and evaluate team KPIs.
Foire aux questions
Are inbound and outbound recordings separated for internal calls?
Yes. Outbound and inbound call legs are logged independently and recordings are attached to whichever leg has recording enabled.
Why use dual-channel stereo recording?
Splitting caller and agent audio into separate channels ensures crystal clarity and dramatically improves QA review and AI transcription accuracy.
Upgrade your call quality with stereo recording and analytics
Archive every conversation and manage customer satisfaction with real-time data.
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